Frequently Asked Questions

1. WHY SHOULD I GET PROFESSIONAL PROPERTY MANAGEMENT BY KONDO KO.?

Kondo Ko. offers several strategic advantages over other property management companies:

1. We alternate between short-term and long-term tenants to reduce unit downtime. When a tenant moves out, we may convert the unit to a short-term lease to minimize vacancy periods—with your permission.
(This only applies to selected units.)

2. We only employ staff we personally know—never temporary hires. As a family-run company, we thoroughly vet our staff, know their background, and value security above all. We do not hand out keys casually. All employees are full-time, with benefits, hospitalization, and group insurance fully covered by the company.

3. We are your one-stop shop for all condo needs—from pre-selling, handover, furnishing, leasing, and even eviction, to resale and title transfer.

4. We focus on process and technology. We have developed a property management system tailored to the Philippine market, with a mobile app launching soon.

5. We are transparent and direct regarding any issues with your property.

Kondo Ko. focuses exclusively on residential condominium units for these reasons:

1. Condominiums already have security protocols and staff, making your investment more secure and easier to manage.

2. Coordination is easier since there is an existing property management team for the building.

3. Condominium units are generally easier to resell. Buyers are often familiar with the project’s pros and cons and simply decide which available unit to rent or buy.

Developer in-house leasing staff typically do not receive commission, reducing their motivation to rent your unit. These teams are often understaffed and focused on building-wide concerns, so individual units are not a top priority.

Kondo Ko. has its own marketing team to ensure your unit gets maximum exposure. If we don’t lease your property, we don’t earn—it’s that simple. We also have our own maintenance team who can service your unit as needed, without the delays common with building admin queues.

Brokers and sales agents earn commissions for referrals but are usually sales-focused. They typically don’t manage unit maintenance, tenant disputes, or documentation. Even if they offer these services, they might not have the training or manpower to handle them effectively.

Yes! We support fellow entrepreneurs and offer outsourced property management under their own brand. We also accept bulk unit management for short-term rentals.

Our fees vary based on the product you select. Most services are done online for free. We only charge when we need to send someone to the condo.

This covers the administrative and marketing efforts required to prepare your unit for successful leasing or sale

This includes:

1. Marketing Preparation: Professional staging and photography to make your unit stand out in listings and attract high-quality tenants or buyers.

2. Administrative Coordination: Liaising with the condominium administration, securing necessary permits or access, and conducting a thorough site inspection.

3. Listing Management: Creating and managing your unit’s listings across multiple platforms, including writing compelling property descriptions and optimizing visibility.

4. Client Screening & Inquiries: Managing initial tenant or buyer inquiries, conducting background checks, and filtering leads.

5. Commitment Assurance: Studies show that paying a nominal fee fosters a stronger commitment and reduces the likelihood of early cancellations, which allows us to allocate our resources more efficiently.

This fee is charged at the start of our engagement and ensures your unit receives the attention and professional handling it deserves from day one.

We use a hybrid leasing strategy—short-term rentals while waiting for long-term tenants (only if more profitable). We only accept units in areas we know well and can confidently lease or sell. We will advise on a fair market price before taking you on as a client. If your expectations are higher than market rates, we’ll still market your unit but expect slower turnovers.

No. All charges are listed in the property management agreement and on our website. Please review the list before signing to avoid misunderstandings later.

1. Send us your unit details.

2. We’ll advise on your unit’s market rate, based on:
o Location
o Condo project
o Furnishing and general appearance

3. Agree on the pricing: base, discounted, and target rate.

4. We’ll send the forms and contracts.

5. Once paperwork is complete, we’ll collect the keys.
(We cannot manage your unit without keys.)

We need proof of ownership:
• Copy of the Condominium Certificate of Title
• OR Deed of Sale (if Title is unavailable)
• OR Contract to Sell (if Title and Deed of Sale are unavailable)

We only deal directly with unit owners—no transactions via Special Power of Attorney (SPA).

You are free to refer a tenant or use another agent, but if we continue to manage the property, we will still collect the commission as stated in our agreement.

Although the lease is between the tenant and the unit owner, we hold the security deposit to avoid delays during release. We will provide a breakdown of any deductions for your approval before returning it to the tenant.

Two options:

a. Preferred Option:

• Direct deposit to your bank account.
• You pre-pay for services or maintain a revolving fund with us.

b. Alternative Option:

• Rent is paid into our bank account.
• We deduct expenses, fees, and bills, then deposit the remainder to your account.
• A monthly Statement of Account is issued on the 30th.
• Disbursement occurs on the 5th of the next month after your email confirmation.

If these dates fall on a weekend or holiday, processing will happen on the next business day.

We recommend handling all tenant communication ourselves to avoid miscommunication. If you prefer to manage communication directly, we will turn over the unit and keys to you and terminate the property management agreement.